Returns & refunds
Last updated October 23, 2026
We want you to enjoy the wine you bring to your table. If something isn’t right, please get in touch with Andi or Jesi so we can review it personally.
Broken or damaged bottles
If a bottle arrives broken or damaged, contact us with your order details and a description of what happened. Photos of the bottle and packaging can help us understand the issue.
Compensation for broken or damaged bottles is considered at 7 Stories Wine’s discretion. We usually compensate for these issues, but each request is reviewed individually; compensation is not automatic.
Returns and refunds
Returns and refunds are considered on a case-by-case basis at 7 Stories Wine’s discretion. Please contact Andi or Jesi to discuss your order and the available options before arranging a return.
Nothing in this policy limits any rights you may have under applicable law.